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Patient Handoff: relationship between internal communication and the role of teamwork in the services of the Hospital de Clínicas José de San Martín

By
Ingrid del Carmen López ,
Ingrid del Carmen López

Hospital de Clínicas José de San Martín, Ciudad Autónoma de Buenos Aires, Argentina

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Juan Celestino Valdés Rojas ,
Juan Celestino Valdés Rojas

Ministerio de Salud de la Provincia de Buenos Aires, Buenos Aires, Argentina

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Jennifer Caridad Vasallo Valverde ,
Jennifer Caridad Vasallo Valverde

Universidad Abierta Interamericana, Facultad de Medicina y Ciencias de la Salud, Ciudad Autónoma de Buenos Aires, Argentina

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Rosbelys López Suárez ,
Rosbelys López Suárez

Gobierno de la Ciudad de Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina

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Laura Camila Ares ,
Laura Camila Ares

Gobierno de la Ciudad de Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina

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Abstract

Introduction: The on-call pass is one of the means of coordination within each service that is used to schedule, manage and evaluate patient care.

Objective: to describe the behavior of variables of the perception of nursing human resources on the quality of internal communication in on-call duty and the modalities of teamwork.

Methods: An observational, descriptive, cross-sectional study was carried out. The sample consisted of 71 units of analysis. A semi-structured, self-administered questionnaire was used.

Results: In relation to knowledge about internal communication during on-call duty, positive responses prevailed, with the Teamwork indicator standing out with 94.4% of positive responses (P = 0.006). Positive attitudes related to internal communication during the on-call duty shift dominated, with a predominance of strategic vision and complementarity with 99% positivity each (P < 0.001). In relation to practices in the on-call pass; all responses resulted negative above 70% (P<0.001), highlighting Performance evaluation over Internal communication with 90% negativity.

Conclusions: Most professionals show knowledge of the dimensions of internal communication by virtue of teamwork. The attitudinal aspect of the nursing human resources showed favorable aspects to the on-call pass in relation to internal communication, taking into account criteria such as strategic vision, teamwork, responsibility, face-to-face transmission and confidentiality.

How to Cite

1.
López I del C, Valdés Rojas JC, Vasallo Valverde JC, López Suárez R, Ares LC. Patient Handoff: relationship between internal communication and the role of teamwork in the services of the Hospital de Clínicas José de San Martín. Salud, Ciencia y Tecnología [Internet]. 2022 Jun. 18 [cited 2024 Mar. 28];2:43. Available from: https://revista.saludcyt.ar/ojs/index.php/sct/article/view/43

The article is distributed under the Creative Commons Attribution 4.0 License. Unless otherwise stated, associated published material is distributed under the same licence.

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