Hospital de Clínicas José de San Martín, Ciudad Autónoma de Buenos Aires, Argentina
Ministerio de Salud de la Provincia de Buenos Aires, Buenos Aires, Argentina
Universidad Abierta Interamericana, Facultad de Medicina y Ciencias de la Salud, Ciudad Autónoma de Buenos Aires, Argentina
Gobierno de la Ciudad de Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
Gobierno de la Ciudad de Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
Introduction: The on-call pass is one of the means of coordination within each service that is used to schedule, manage and evaluate patient care.
Objective: to describe the behavior of variables of the perception of nursing human resources on the quality of internal communication in on-call duty and the modalities of teamwork.
Methods: An observational, descriptive, cross-sectional study was carried out. The sample consisted of 71 units of analysis. A semi-structured, self-administered questionnaire was used.
Results: In relation to knowledge about internal communication during on-call duty, positive responses prevailed, with the Teamwork indicator standing out with 94.4% of positive responses (P = 0.006). Positive attitudes related to internal communication during the on-call duty shift dominated, with a predominance of strategic vision and complementarity with 99% positivity each (P < 0.001). In relation to practices in the on-call pass; all responses resulted negative above 70% (P<0.001), highlighting Performance evaluation over Internal communication with 90% negativity.
Conclusions: Most professionals show knowledge of the dimensions of internal communication by virtue of teamwork. The attitudinal aspect of the nursing human resources showed favorable aspects to the on-call pass in relation to internal communication, taking into account criteria such as strategic vision, teamwork, responsibility, face-to-face transmission and confidentiality.
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